Terms and Conditions Use of the my33 Platform

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Member") and my33 ("Company", "we", "us"). This Agreement governs your use of the website, mobile application, and all services offered through the my33 platform (collectively referred to as the "Platform").

By accessing the Platform, registering an account, making a deposit, or participating in any games provided, you confirm that you have read, understood, and agree to be fully bound by these Terms and Conditions. If you do not agree with any part of this document, you are required to cease using the Platform immediately.

My33 reserves the right to amend, update, or replace these Terms and Conditions at any time. You are responsible for reviewing this page periodically to ensure you are always aware of the latest terms in effect.

To register and use my33 services, you must meet the following requirements without exception:

• You must be at least 18 years old at the time of registration. Use of the Platform by underage individuals is strictly prohibited and constitutes a serious violation of these Terms.
• You must be an individual acting on your own behalf, not on behalf of another person or corporate entity, without written authorization from my33.
• Use of the Platform does not violate any laws, regulations, or directives applicable in the country or region where you reside.
• You are not on a self-exclusion list or prohibited from participating in gambling activities under any responsible gambling program.
• You have full legal capacity to enter into a binding agreement and are not subject to any legal incapacity.

My33 reserves the right to request identity document verification at any time as part of the KYC (Know Your Customer) process. Failure to provide the required documents within the stipulated timeframe may result in account suspension or closure.

Each member is only permitted to hold one (1) registered account only on the my33 platform. Multiple account registrations by the same individual, whether using different names, email addresses, phone numbers, or device information, are strictly prohibited and may result in all associated accounts being closed without prior notice.

You are solely responsible for keeping your my33 username and password confidential. my33 will never ask for your password via email, phone, or live chat. Please report immediately if you suspect any unauthorized access to your account.

Transferring, selling, or granting account access to another party is prohibited. All activities that occur under your account are deemed your own actions, and you will be held fully responsible for them.

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for added protection on your account.
• Do not log in to your my33 account over unsecured public Wi-Fi networks.
• Log out of your account after each session, especially on shared devices.

My33 supports a wide range of deposit and withdrawal methods suited for Malaysian players, including local bank transfers, DuitNow QR, Touch 'n Go eWallet, GrabPay, Boost, and cryptocurrency. All transactions are processed through an integrated payment system secured with 256-bit SSL encryption.

Deposits are typically processed instantly. For withdrawals, processing time depends on the chosen method; however, we strive to complete all valid withdrawal requests promptly once all security checks have been carried out.

• Minimum and maximum deposit amounts vary by payment method and can be viewed on the Deposit page.
• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted.
• My33 reserves the right to request proof of payment method ownership before processing any withdrawal.
• Any attempt to reverse or deny a legitimate transaction (chargeback) will result in immediate account suspension and further legal action where necessary.
• Funds in your my33 account do not earn interest and cannot be transferred to another member.

My33 offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, reload bonuses, cashback, and exclusive VIP programme offers. Each promotion is subject to its own terms and conditions as stated on the relevant promotions page.

The wagering requirement associated with each bonus must be fully met before any winnings from that bonus can be withdrawn. The wagering rate and eligible games are clearly stated in each promotion's terms.

• Each bonus may only be claimed once per customer unless otherwise explicitly stated in the relevant promotion's terms.
• My33 reserves the right to cancel or withdraw any bonus granted as a result of a technical error or system fault.
• Bonuses cannot be directly converted to cash until wagering requirements are met.
• Using more than one account to claim the same bonus will be considered fraud and will result in account closure.
• My33 reserves the right to modify, suspend, or terminate any promotion without prior notice.

All games available on the my33 platform use Random Number Generator (RNG) technology that has been verified and audited by accredited independent bodies. This ensures every game outcome is entirely random and cannot be manipulated by any party, including my33 itself.

In situations where there is a discrepancy between the results displayed on screen and our server records, the server records shall be considered final and conclusive. Game results recorded in our system are the single source of truth for all dispute resolution purposes.

• Members are responsible for understanding the rules of each game before participating. Rule information is available within each game's interface.
• The use of assistance software, automated bots, or any third-party tools to influence game outcomes is strictly prohibited.
• Any attempt to exploit bugs or vulnerabilities in the gaming system must be reported to us and must not be exploited for personal gain.
• Winnings obtained through fraudulent means or exploitation will be voided in full.

Use of the my33 platform is subject to strict standards of conduct. The following activities are strictly prohibited and may result in permanent account suspension or closure without any refund:

• Registering multiple accounts or using a false identity or the identity of another person.
• Money laundering or using funds from illegal activities to make deposits.
• Collusion between players to manipulate game outcomes or cheat other players.
• The use of hacking software, bots, automated scripts, or any technology that provides an unfair advantage.
• Threatening, insulting, or harassing my33 staff or other members through any communication channel.
• Attempting to access my33 systems without authorisation or carrying out any cyberattack against our infrastructure.
• Spreading false information about my33 on social media or other public platforms.
• Exploiting system errors to gain unauthorized financial advantage.

My33 reserves the right to suspend or close any account at any time with or without cause, including but not limited to violations of these Terms and Conditions, suspicious activity, or at the request of authorities. In cases of serious violations, closure may occur immediately without prior notice.

You also have the right to close your own account at any time by contacting our customer support team. Before closure is processed, all active bonus wagering requirements must be completed, or the bonus balance will be forfeited.

• Valid cash balances (excluding bonuses) will be returned to you once the identity verification process is complete, provided no related terms violations have occurred.
• Accounts closed due to fraud or illegal activity are not entitled to any refund.
• Once an account is closed, you are not permitted to open a new account without written authorisation from my33.

The my33 platform is provided "as is" without any express or implied warranties. While we strive to ensure the platform operates without interruption at all times, we do not guarantee that the service will always be available, free from errors, or meet your specific requirements.

My33 shall not be liable for any direct, indirect, incidental, or consequential losses including but not limited to loss of funds, loss of data, or business disruption arising from the use of or inability to use the Platform, including technical outages or third-party attacks.

• Gambling involves financial risk. You are solely responsible for any wagering decisions you make.
• My33 is not responsible for any taxes or financial liabilities that may arise from your winnings under the laws of your country.
• Information on the Platform is for entertainment purposes only and does not constitute any financial or investment advice.

My33 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments will take effect immediately upon publication on the Platform.

We will endeavour to notify members of significant changes via in-app notices or email. However, it is your responsibility to check this page periodically. Continued use of the Platform after any amendments are published will be considered acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the my33 customer support team is available to assist you at any time through the following channels:

• Live Chat: Available 24/7 directly within the my33 app or website
• Support Email: [email protected] (replied within 24 business hours)
• Help Centre: Visit our FAQ page for answers to frequently asked questions

For issues related to responsible gambling or self-exclusion requests, please visit our Responsible Gaming page for more information and access to the support tools provided.